Frequently Asked Questions

It is not possible to buy DVDs, Blu-ray discs, toys, games or other BBC related products direct from the BBC in the UK.

BBC Studios will continue to publish a range of DVDs, Blu-ray discs and other merchandising which can be bought from a wide range of retailers both online, on the high street as well as in supermarkets.

Please note that not all BBC programmes are commercially available. To check if a DVD, Blu-ray disc is commercially available email: DVDenquiry@bbc.com For faulty DVDs and Blu-ray discs email: DVDSupport@bbc.com

If you are a student/journalist/member of the public and wish to view an archive TV programme, please contact the BFI’s National Archive.

Enquiries and feedback about the YouTube site can be emailed to the team at: BBCStudios.YouTube.Channels@bbc.com.

BBC Studios works with external organisations to create a range of great BBC merchandise of BBC favourites such as Doctor Who and CBeebies, You can buy these products from many high street and online retailers as well as supermarkets.

It is sometimes possible to arrange for legitimate educational establishments to obtain a copy of a programme. For more information, please refer to the BBC Active website.

BBC iPlayer is a service for people in the UK. Due to rights agreements, you can only download or stream BBC iPlayer television programmes while you are inside the UK.

If you are interested in purchasing a copy of a programme or series you have watched on our channels, please check commercial availability via online or local retailers. Please note that not all programmes are commercially available.

For a number of reasons related to rights and resources, the BBC is unable to loan out programme material to members of the public and it does not hold a stock of review copies to give away.

If you are a student/journalist/member of the public and wish to view an archive TV programme, please contact the BFI’s National Archive.

If you, or your company, organisation or property has been featured in a BBC programme, you may be able to purchase a copy. If you would like to request a copy please fill out the form on the BBC website.

For information about licensing clips from BBC programmes for commercial use please refer to the BBC Motion Gallery

Please see the following website for details - http://www.bbc.co.uk/showsandtours/tours/.

If you are experiencing technical problems with any of our channels, please contact your operator first. If they are unable to help, please get in touch with us via Our Channels website. This reference will need to be amended in line with the new branding.

In order for us to investigate fully, we will need details of the dates and times at which the problem occurred, the name of the programme and the channel and country in which you are watching. In addition, please tell us through which operator you receive our channels.

BBC Worldwide and BBC Studios have joined forces as a single commercial organisation and more information can be found here.

For magazine subscription enquiries and feedback, please contact the magazine’s publisher direct. Contact details for the publisher should be available in the magazine.